Hello, I'm Matthew
A UX and Product Designer with 7 years of experience across SaaS, insurance, and government. I combine research, design, and front-end development to solve complex user problems.
Zephframe Dashboard
Building managers couldn't see if occupants were comfortable. Designed a comfort-first dashboard, tested with users and used to pitch investors.
Zephframe Door Control
Designed a touchscreen interface for smart doors trialled in a South Korean sharehouse with multiple residents over several months.
D&G Product Replacement
Redesigned how customers select replacement appliances when their insured white goods break down, expanding choice from three options to twelve.
About Me
I'm a UX and Product Designer with 7 years of experience designing for complex transactional systems and hardware products.
At Domestic & General, I redesigned the insurance replacement journey, reducing call centre complaints by 73% and earning a UX UK Awards shortlist for Best Effect on Business Goals.
At Zephframe, I designed and built interfaces for building management dashboards and smart door systems, working directly with building managers and residents to validate designs through real-world trials.
I combine user research, product design, and front-end development to deliver measurable outcomes.
Skills
Design & Prototyping: Figma, Webflow, XD, Axure, Invision
Front-End Development: HTML, CSS, JavaScript, React
Analytics Tools: Google Analytics, Hotjar, Session Cams
Product Lifecycle Management
Market Research and Analysis
Requirements Gathering
Data Analysis and Interpretation
People and Stakeholder Management
User Research and Workshop Facilitation
Experience
Zephframe (2022-2024) Product Designer and Front-End Developer for a startup building intelligent building management systems for commercial properties
Domestic & General (2019-2020) UX Designer for a home appliance insurance provider, redesigning customer claim and replacement journeys
Northgate Public Services (2018-2019) Junior UX Designer for a software provider serving UK local councils and government agencies
Education & Certificates
MSc Computing Interaction Design
University of West London
BSc Web design
University West of England
Product Management Career Accelerator King’s College London
Full-stack Coding Bootcamp Wcoding